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Refund and Return
Refund and Return
Refund & Return Policy
i. Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
ii.You are also entitled to have the product repaired or replaced if the product fail to be of acceptable quality and the failure does not amount to a major failure. Please choose carefully however as we do not refund simply for change of mind or circumstances.
iii.It is your responsibility to check measurements to ensure your product will fit in intended areas.
iv.We are not responsible for product that have not been measured and subsequently do not fit where it is intended.
Deposits and Cancellation Policy & Refunds
All cancellation fees will be deducted from the refund of any money you have already paid and reflect our reasonable costs.
If for any reason we are unable to supply the product any monies you paid will be refunded to you.
Special and Custom Made Orders
v. Special and custom made order/s require a 50% deposit and cannot be cancelled once the manufacturing process has commenced, which is approximately within 2 days of the deposit being taken.
vi. Cancellation on made to order transactions and will incur a cancellation fee of 50% of the invoice value.
vii. While we endeavour to deliver on time, it is not always possible. You agree to be compensated in one of the following way should your orders be delayed.
a) 2 weeks or more, 5% the value of the delayed products
b) 4 weeks or more, 10% the value of the delayed products
c) 6 weeks or more, 15% the value of the delayed products OR cancellation of the products without incurring any cancellation fee
All other orders
i. Unless we otherwise stipulate, all other transactions (“standard transactions”) require a 20% deposit.
Please choose carefully, we do not refund for change of mind and cancellation charge would apply after 24 hours. The 'Cancellation Charge' is 20% of the total sales price for the item/s cancelled.